Refund and Returns Policy

 

We want you to be happy with your purchase. If something is not right, you have 7 days from the date you receive your order to request a return.

Eligibility for Return

To qualify for a return:

• The item must be in the same condition you received it.

• It should be unworn/unused, with original tags, and in the original packaging.

• You must provide the receipt or proof of purchase.

How to Start a Return

To request a return, contact us at info@jomarzi.store.
Please note that returns should be sent to this address:

[Street # 21, Ali Park, Gujranwala]

Once your return request is accepted, we’ll provide you with a return shipping label and instructions. Items sent back without requesting a return first will not be accepted.

For any return questions, you can always contact us at:
📧 info@jomarzi.store
📞 03279393853

Damages & Wrong Items

Please check your order when it arrives. If you find the item is defective, damaged, or the wrong one was sent, contact us right away so we can resolve the issue.

Exchanges

If you want to exchange an item, the fastest way is to return the item you have. Once the return is accepted, you can place a new order for the product you want.

Refunds

After we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be made to your original payment method within 10 business days.

Please remember that your bank or credit card company may also take time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at:
📧 info@jomarzi.store
📞 03279393853